Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of services provided by Alpine Interactive, a company registered in England and Wales, with registered office at Grand Union Studios, 332 Ladbroke Grove, London W10 5AD ("Alpine Interactive", "we", "us", or "our").

By engaging our services, you ("Client", "you", or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services

Alpine Interactive provides professional IT services including but not limited to:

• IT Support and Technical Assistance
• Software Development and Custom Applications
• AI Automation and Data Engineering Solutions
• Cloud Migration and Azure Services
• Security Operations and Compliance Consulting
• System Integration and Optimization

Specific services will be detailed in individual service agreements or statements of work.

3. Client Responsibilities

To ensure effective service delivery, clients agree to:

• Provide accurate and complete information necessary for service delivery
• Grant appropriate access to systems, data, and personnel as required
• Maintain current backups of critical data and systems
• Comply with all applicable laws and regulations
• Provide timely feedback and approvals as requested
• Ensure authorized personnel are available for consultation and decision-making

4. Intellectual Property

Client IP: All intellectual property owned by the client prior to engagement remains the exclusive property of the client.

Custom Developments: Intellectual property rights in custom software, applications, and solutions developed specifically for the client will be transferred to the client upon full payment, unless otherwise specified in writing.

Alpine Interactive IP: We retain ownership of our proprietary methodologies, tools, templates, and general knowledge developed independently of client engagements.

Third-Party IP: Any third-party software, licenses, or intellectual property used in service delivery remains the property of respective owners.

5. Confidentiality

We understand the sensitive nature of business information, particularly in regulated industries. Alpine Interactive commits to:

• Maintaining strict confidentiality of all client information
• Implementing appropriate security measures to protect confidential data
• Limiting access to client information to authorized personnel only
• Not disclosing client information without explicit written consent
• Returning or securely destroying confidential information upon request

6. Data Security and Compliance

Alpine Interactive maintains enterprise-grade security protocols and assists clients with compliance requirements including:

• ISO 27001 security standards implementation
• GDPR compliance and data protection measures
• Financial services regulatory requirements
• Industry-specific compliance frameworks
• Regular security assessments and monitoring

However, ultimate responsibility for regulatory compliance remains with the client.

7. Payment Terms

Invoicing: Services are invoiced according to agreed schedules, typically monthly for ongoing support or upon milestone completion for projects.

Payment: Payment is due within 30 days of invoice date unless otherwise specified in the service agreement.

Late Payment: Late payments may incur interest charges at 8% per annum above the Bank of England base rate.

Disputed Invoices: Any invoice disputes must be raised within 14 days of invoice date.

8. Service Level Agreements

We strive to maintain 99.99% uptime for managed services and provide:

• 24/7 monitoring for critical systems
• Defined response times based on issue severity
• Regular system health reports and recommendations
• Proactive maintenance and updates

Specific SLA terms will be detailed in individual service agreements.

9. Limitation of Liability

While we strive for excellence in all services, Alpine Interactive's liability is limited as follows:

Maximum Liability: Our total liability for any claim shall not exceed the total fees paid by the client in the 12 months preceding the claim.

Excluded Damages: We shall not be liable for indirect, consequential, special, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or third-party service failures.

10. Termination

By Client: Clients may terminate services with 30 days written notice. Fees for services rendered up to termination date remain payable.

By Alpine Interactive: We may terminate services with 30 days notice or immediately for material breach, non-payment, or violation of these terms.

Post-Termination: Upon termination, we will provide reasonable assistance in transitioning services and return client data in agreed formats.

11. Governing Law and Disputes

These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

We encourage resolution of disputes through direct discussion. If formal dispute resolution is required, we prefer mediation or arbitration before litigation.

12. Changes to Terms

We may update these Terms periodically to reflect changes in our services or legal requirements. Clients will be notified of material changes with reasonable advance notice.

Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

13. Contact Information

For questions about these Terms or our services, please contact us: